Look, technology isn't always perfect and sometimes we have to do things a couple times before our beloved smart devices are actually being smart. SO, with that said, if you are in a legal jurisdiction AND your device is saying you are not, please DELETE the app and reinstall. When you get to pop up asking if we can check your location, click YES. Once you receive another request to check from Android/Apple, select YES again.
If you are still unable to gain access to cash games and you know you are in a legal jurisdiction, please reach out to us at support@holdgaming.com with your Player ID and we will look into what is causing the issue.
Legal jurisdictions:
Alabama, Alaska, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming,